F.A.Q.s CIGARETTES
We already ship products to our customers in the countries below to guarantee 100% delivery. If you do not live in one of these countries, contact us before ordering, we will confirm if delivery is possible.
- Metropolitan France
- England
- Ireland
- Wales
- Scotland
- Finland
- Norway
- Iceland
Do I need to make a customs declaration?
We do not recommend this, VAT and excise duties have been paid in the country of dispatch located in the EU and as in the European Union the movement of goods is free “source douanière”, you have nothing to do.
Am I sure I will receive my products?
1. All our packets of cigarettes, pots or tobacco pouches carry a tax stamp (excise duties and VAT) paid in the country from which they were sent. On ESPACE FUMEURS, we do not sell contraband cigarettes produced in questionable conditions, much too expensive because they do not benefit from very restrictive European standards and much more dangerous for your health.
2. In the European Union, the movement of goods is free and fundamental,espacefumo.com undertakes to return the same order to you free of charge until it is received.
3. If you do not wish to receive another shipment with our “Satisfied or refunded” policy, you will be immediately refunded by sending your request by email to: contact@espaceavenirs.com
To make it simple, you risk nothing with espacefumeurs.com
Can we buy safely?
Espacefumeurs.com benefits from the SSL certificate which protects your confidential information such as bank card information, connection information such as username, password, etc. It is therefore 100% secure because it is coded in the same way. way that your exchanges on your own bank account. In addition, the https protocol (URL) increases security since the data exchanged between the Internet user’s browser and the espacesfumeurs.com website are encrypted and cannot under any circumstances be spied on (confidentiality).
How much tobacco can we buy?
To make your purchase on Espaceacteurs.com you must be over 18 years old and purchase your tobacco solely for your personal consumption.
We do not sell retail packets of cigarettes, only cartons (1 carton = 10 packets = 200 cigarettes).
We do not set a minimum purchase for our customers but from 3 cartons of cigarettes purchased shipping costs will be free throughout the European Union and the United Kingdom. However, we set a purchase limit of 10 cartridges per shipment to guarantee our deliveries.
We ask our customers to inform themselves about the laws in force in their country and the serious penalties they could face if they plan to resell cigarettes.
Origin and quality of products?
In our online tobacco shop you will find the biggest brands of cigarettes (Marlboro, Camel, Winston, L&M, Lucky Strike, Philip Morris, Gauloises, etc.).
All our packs of cigarettes carry a tax stamp from the country in which they were manufactured and then purchased and benefit from European standards. VAT and excise duties are included in the sales price and have been paid in the country of dispatch (EU). You have no additional costs to expect.
We do everything we can to guarantee the quality of our products and we offer cigarettes manufactured by the biggest brands (Philip Morris International, British American Tobacco, Japan Tobacco International, Imperial Brands, etc.), our EU Standards + Tax Stamp will be identical to those purchased in tobacco shops in France.
Your advantages when ordering on Espaceacteurs.com:
– You will be assured of purchasing authentic products (EU standards + tax stamp).
– You will never have any unpleasant surprises in our store (no counterfeit products, no doubtful origin).
WARNING: Despite the quality of our products, remember that smoking causes serious illnesses, harms those around you and kills.
How much will my delivery cost?
Shipping costs are 9 euros per shipment and will be free for 3 cartridges purchased. This price is valid for the European Union and the United Kingdom.
What are the delivery times ?
It will take you several working days to receive your package sent from our warehouse in the European Union to your home or to a parcel relay:
- France (2 to 3 working days)
- England (3 to 5 working days)
- Ireland (3 to 5 working days)
- Wales (3 to 5 working days)
- Scotland (3 to 5 working days)
- Finland (4 to 7 working days)
- Norway (4 to 7 working days)
- Iceland (4 to 10 working days)
If you order in the morning, your package will be shipped the day the order is taken after validation of your payment. If you order at the end of the day, your package will be shipped the next morning after taking your order after validation of your payment.
How will my delivery be made?
Once your order has been validated and paid, you will receive a package tracking number allowing you to follow its delivery. Your order will be packaged in discreet and careful packaging, your cigarettes cartons (1 carton = 10 packs = 200 cigarettes) will be protected to guarantee their good condition, once arrived at their destination.
Your order will be delivered to your home. If you are absent when the carrier passes, you can collect it at the post office or relay point. All this information will be contained in your package tracking sent by email.
Your order will be shipped by professional carriers, this is a cross-border shipment from the European Union to your home or to a parcel collection point.
How to pay ?
You can create an account onespaceavenirs.com before or during ordering. Once your items have been selected, follow the procedure by entering your personal information (last name, first name, address, postal code, country of destination, your email), as well as your password.
Then enter your completely secure bank details as explained in the paragraph “Can I pay for my order securely?” “. You will receive an order confirmation message to the address you previously communicated to us. Once your order has been paid, your package will be shipped as specified in the paragraph “How will my delivery be carried out?”».